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Privacy Policy

This privacy notice for Priority Media Agency (doing business as Priority Sounds) (“we”, “us”, or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at https://prioritysounds.co.uk, or any of our websites that link to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us at hello@prioritysounds.co.uk.

SUMMARY OF KEY POINTS
  • What Information Do We Collect?
  • How Do We Process Your Information?
  • What Legal Bases Do We Rely On To Process Your Personal Information?
  • When And With Whom Do We Share Your Personal Information?
  • Do We Use Cookies And Other Tracking Technologies?
  • How Long Do We Keep Your Information?
  • How Do We Keep Your Information Safe?
  • Do We Collect Information From Minors?
  • What Are Your Privacy Rights?
  • Controls For Do-Not-Track Features
  • Do United States Residents Have Specific Privacy Rights?
  • Do Other Regions Have Specific Privacy Rights?
  • Do We Make Updates To This Notice?
  • How Can You Contact Us About This Notice?
  • How Can You Review, Update, Or Delete The Data We Collect From You?
  • 1. WHAT INFORMATION DO WE COLLECT?

    Personal information you disclose to us
    In short: We collect personal information that you provide to us.

    We collect personal information that you voluntarily provide when you express interest in our products or Services, participate in activities on our site, or contact us directly.

    This may include:

    • Names
    • Phone numbers
    • Email addresses
    • Job titles
    • Mailing addresses

    We do not process sensitive personal information.
    All personal data provided must be accurate, and you should notify us of any updates or changes.

    Information automatically collected
    In short: Some information — such as your IP address or browser characteristics — is automatically collected when you visit our website.

    This may include:

    • IP address and device identifiers
    • Browser and device information
    • Operating system and language preferences
    • Referring URLs
    • Country or general location data
    • Usage data such as pages viewed, time on site, and technical logs

    Like most sites, we also use cookies and similar technologies to improve functionality and analytics.

    2. HOW DO WE PROCESS YOUR INFORMATION?

    In short: To provide and improve our services, communicate with you, ensure security, and comply with laws.

    Examples include:

    • Delivering requested services or information
    • Responding to inquiries and providing support
    • Sending updates about products, policies, or terms
    • Managing orders or transactions
    • Sending marketing or promotional content (with your consent)
    • Analysing trends and improving our Services
    • Protecting against fraud or misuse
    3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

    We process your personal information only when legally permitted, including:

    • Consent: When you give us permission for a specific purpose.
    • Performance of a Contract: When necessary to provide our Services or fulfil a contract with you.
    • Legitimate Interests: For business reasons like analytics, marketing, and improving services, provided these don’t override your rights.
    • Legal Obligations: When required to comply with applicable laws.
    • Vital Interests: When necessary to protect you or others from harm.
    4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

    We may share data with trusted third-party service providers, such as:

    • HubSpot – for CRM, lead management, and communication
    • Google Analytics / Google Ads – for analytics and advertising
    • WordPress.com – for website hosting and performance

    We only share data necessary for these providers to perform their functions securely and in compliance with our policies.

    We may also share data:

    • During business transfers (e.g., mergers or acquisitions)
    • With affiliates under Priority Media Agency
    • With business partners offering related promotions
    5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

    Yes. We may use cookies, web beacons, and similar tools to store information and track user activity. For details, refer to our Cookie Notice

    6. HOW LONG DO WE KEEP YOUR INFORMATION?

    We retain personal information only as long as necessary to fulfil the purposes outlined here or as required by law — typically no longer than one year.

    When no longer needed, data is deleted, anonymised, or securely archived.

    7. HOW DO WE KEEP YOUR INFORMATION SAFE?

    We use reasonable organisational and technical security measures to protect your information.
    However, no system is 100% secure, and data transmission over the Internet is at your own risk.

    Always access our website in a secure environment.

    8. DO WE COLLECT INFORMATION FROM MINORS?

    No. We do not knowingly collect or market to children under 18. If we discover data from a user under 18, we will delete it immediately.

    Please contact hello@prioritysounds.co.uk if you believe such data has been collected.

    9. WHAT ARE YOUR PRIVACY RIGHTS?

    Depending on your location (UK, EEA, Canada, etc.), you may have rights to:

    • Access your data
    • Request correction or deletion
    • Restrict or object to processing
    • Withdraw consent
    • Data portability

    You can exercise these rights by contacting hello@prioritysounds.co.uk.

    You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data authority.

    10. CONTROLS FOR DO-NOT-TRACK FEATURES

    Our website does not currently respond to browser DNT (Do Not Track) signals. If a universal DNT standard emerges, we will update this notice accordingly.

    11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

    If applicable, U.S. residents may have certain rights regarding personal data access and control, consistent with state privacy laws.
    We do not sell personal data to third parties.

    For full details, please contact us directly

    12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

    We comply with privacy requirements in other regions, including Australia, New Zealand, and South Africa, and provide similar rights of access and correction.

    13. DO WE MAKE UPDATES TO THIS NOTICE?

    Yes. We may update this notice periodically to comply with laws or operational changes. The latest version will always be available at https://www.prioritysounds.co.uk/privacy-policy

    14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

    Priority Media Agency
    Priority Sounds
    61 Mosley Street
    Manchester, Greater Manchester, M2 3HZ
    England
    Email: hello@prioritysounds.co.uk

    If you have questions or comments about this policy, contact us:

    15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

    You may request access to, correction of, or deletion of your personal information at any time. To do so, please contact us at hello@prioritysounds.co.uk to submit a data subject access request.